Ordering & Delivery
PLACING AN ORDER:
Our website is designed so that you can place an order securely for the goods on here. No payment details are stored or seen by us and we use encrypted Stripe payment operator.
Once an order is received we aim to despatch as soon as possible within 5 working days. Standard postage (Royal Mail Signed for 2nd Class) is £4.95 , for larger orders or more expensive items we have a flat rate of £9.00 which uses Royal Mail Special Delivery. For very large or heavy pieces (eg. cowhides / furniture / large metalwork ) there is a £20 shipping charge using Royal Mail Special Delivery. All postage fees are shown before checkout and should also be in the item details. Please do email if an item is urgent and we will do our best to help.
We make every effort to colour match our images however there may be slight variations on different screen types.
We post using as much recycled packaging as possible.
Occasionally, if an artist works across several locations for example, an item may ship from another location however the is postage cost remains the same even if part of a multiple order.
We will email you to confirm the order and again on despatch.
If you are unhappy with your purchase, please email us as soon as possible so we can try to help as best we can.
If you need to return your goods please email us for a Returns Authorisation. We will send you the returns information -you have 14 days from receipt of goods to notify & return the goods to us. A refund will only be offered to you if the item is in perfect condition when received by us. Any returns are your responsibility until we receive them, please ensure all that protective packaging is used and that original labelling / boxes are included . Please make sure you obtain a proof of postage from the Post Office when returning your item/s. We will not refund or exchange items that are damaged, lost or delayed during transit. If you are returning an item because it is unsuitable, the shipping costs are at your expense. Items received after the 14 days return timescale will not be accepted for an exchange or refund.